Warm transfer
An AI that knows when the call needs you
Name the places a call can go — Sales, the site mobile, the out-of-hours line — and the AI puts each caller through to the right one, by your rules and your hours. Urgent words skip everything and go straight to a person.
“Gas” is an urgency word. The rules sent this caller to a person mid-sentence.
How it works
Name where calls can go
Sales, the workshop, Ella’s mobile, the out-of-hours line — you give each destination a name a human would use. No dial plans, no diagrams.
The AI chooses by name
It listens to what the caller needs and matches it to the destination you named — then checks your rules and your hours before it dials anyone.
The handover is warm
The caller isn’t dumped into a ringing line. The AI says who it’s connecting them to, and the person picking up knows who’s calling and why — nobody starts the story again.
What it actually does
Urgent words jump the queue
A caller saying “gas leak” or “chest pain” isn’t offered a booking — they’re routed straight to a person. The words come with your industry, and you can add your own.
Your hours gate every transfer
A transfer only happens when your rules say someone is there to take it. The AI doesn’t put a caller through to a closed office and call that handled.
Asked for a person, it doesn’t argue
Some callers just want a human. The AI treats that as a valid request, not an objection to overcome — it hands over, warmly.
The context travels with the call
What the caller already said goes with them. The worst version of a transfer — “let me just explain all that again” — is the thing this feature exists to delete.