After-hours

What your phone does at 9 pm is a decision, not an accident

Three ways to handle the closed sign: answer around the clock, take messages until morning, or put night calls through to a person. You choose once, and the rules compile from your real opening hours.

Your AI, answeringCall in progress
Thanks for calling Harbour Lane Plumbing — this is the AI assistant. We’re closed until 7:30 tomorrow, but I can help right now.
My hot water’s stopped. It’s not leaking or anything — it just won’t heat.
That’s safe to leave overnight, so let’s get you the first visit in the morning. Can I take your name and the address?
Priya, 6 Wren Street. Morning works.
Booked, Priya — first visit tomorrow, and the team will have the details before they leave. If it starts leaking tonight, call back and I’ll treat it as urgent.

Tuesday, 9:04 pm. Closed since five. Nobody heard a voicemail.

How it works

Set your hours once

Your real opening hours, in your own timezone. Everything after this compiles from them — the greeting, the rules, the moment they switch over.

Choose what closed means

Around the clock, as if the day never ended. Answer and take messages until morning. Or put after-hours calls through to a person — a mobile, an on-call line. Plain words, one choice.

The rules take over at closing time

From the minute you close, every call is handled the way you decided — booked, noted or passed through — and the whole night is waiting for you in the console at open.

What it actually does

Closed doesn’t mean silent

The phone is answered either way. The mode only decides what happens next — and that’s yours to decide, not ours.

Your hours, your timezone

The rules run on the opening hours you set, where your business actually is. A 9 pm rule fires at your 9 pm, not a server’s.

The caller hears the truth

A night caller is told you’re closed and when you open — and then helped anyway. No pretending it’s 2 pm, no dead line.

Morning starts with the list

Who called overnight, what they needed, what was booked and what was flagged — the whole night, read in the time it takes to drink a coffee.

Said plainly

If you haven’t set opening hours yet, the AI answers around the clock rather than guessing at a closing time. A made-up “we’re closed” at 3 pm would be worse than no rule at all.

Five o’clock is when your phone starts working alone.

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