Bookings

Booked mid-call, because “I’ll ring back” never does

Your services, your hours, your diary — and an AI that offers real times against them while the caller is still on the line. A taken slot gets the day’s remaining times, never a shrug, and the booking lands before they hang up.

Your AI, answeringCall in progress
Thanks for calling Birchwood Physio — this is the AI assistant. How can I help?
I’d like to book a session on Thursday — around two, if you’ve got it.
Thursday at two has just been taken, sorry. On Thursday I can still do 11:30, 3:15 or 4:45 — would any of those suit?
Go on then, 3:15.
Booked — Thursday at 3:15, under your number. We’ll see you then.

The two o’clock went while this caller was dialling. Nobody heard “try again later”.

How it works

Your menu, your hours

You set the services you offer, how long each takes, and the hours you actually keep. The AI can only offer what’s on that menu, inside those hours — nothing else exists to promise.

It offers real times, live

Mid-call, availability is read from your actual diary. Every time the AI offers is genuinely free at the moment it says it — not a guess to be untangled later.

The booking lands in the diary

The appointment is written the moment the caller agrees, and it appears beside the call it came from — name, number, service and time, ready for the morning.

What it actually does

A full slot is never a dead end

When the time a caller wants is taken, the AI says so and offers the day’s remaining times in the same breath. The conversation keeps moving toward a booking, not away from one.

Two callers, one slot, no collision

The double-booking guard sits at the write itself. If two callers want the same time, whoever books first has it — the other is offered the next times, and your diary never holds both.

Asking twice books once

A caller who submits the same booking twice gets back the booking they already made, not a duplicate. Your Tuesday is not two copies of one appointment.

One diary behind every door

The phone and your public booking page write into the same diary. Two ways in, one record of what’s free — they cannot disagree.

Callers hang up booked, not hopeful.

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