Caller memory
Your regulars shouldn’t have to introduce themselves
Import the contacts already in your phone, and your AI greets the people in them by name. Your notes on a person quietly shape the call — and a caller it can’t place is simply greeted warmly, never guessed at.
Margaret’s card carries a note: “Biscuit gets anxious — book the quietest slot.” The AI followed it. It never read it out.
How it works
Bring the names you already have
Export your contacts from an iPhone or Android as a .vcf, or a CSV from anywhere, and import them in one go. A file with no names or numbers is refused rather than guessed at.
The AI checks who’s ringing
Mid-call, the number is looked up against your contacts. A match, and the greeting carries their name from the first second.
Your notes steer the call
“Always offer the early slot”, “speaks softly, be patient” — notes on a person are followed as standing instructions. The caller experiences a business that remembers; they never hear the file being read.
What it actually does
It knows your regulars, not the internet’s
The memory is built from your own contacts and your own calls — nothing scraped, nothing bought. The people your AI knows are the people your business knows.
One person, one history
Every call and booking from a number gathers on one page, so “have they rung before?” always has an answer — and the answer comes with dates.
Private things stay private
Notes are for the AI’s conduct, not its conversation. What you write about a caller changes how they’re treated — it is never something they hear.
When the AI can’t be sure who’s calling — a new number, a shared line, a withheld one — it greets warmly and stays nameless. A wrong name is the one failure this feature must never produce, so it would rather not guess.