Legal
Privacy
Draft — the operating entity for prepaid.ai is being finalised and will be named here. The practices below are accurate today.
What we hold
Your account and workspace
The email address you signed in with, your business name, country and time zone, and who else you have invited.
What you teach your AI
What we read from the website you gave us, the services and hours you set, your greeting, and the words you flag as urgent.
Your calls
For each call your AI answers: the caller’s number as the carrier presents it, when it happened and how long it lasted, a recording and a written transcript where the law of that number’s country allows one, what the AI did, and any message it took.
People who contact you
Names, numbers and notes for contacts you import or that your AI collects on a call, and any bookings made.
Money
Your plan, your credit balance, and an append-only ledger of every charge and top-up. We never hold your card number.
Who else touches it
These companies process data on our behalf so the product can work. Each does one job, and none of them is given data for their own purposes.
| Who | What for |
|---|---|
| Telnyx | carries the phone calls and runs the AI that answers them |
| Supabase | stores the database and manages sign-in |
| Vercel | runs and serves the application |
| Stripe | processes payments — card numbers never reach us |
| Resend | delivers the email we send you |
| Anthropic | reads your website to build your AI, and writes call summaries |
| Composio | connects the tools you choose to link, only if you link one |
Callers’ data, and whose responsibility it is
When your AI answers a call, the person calling is your customer, not ours — you are responsible for the notices and consents your own callers are owed. Two things we do by default to help: the AI says at the start of every call that it is an AI, in wording set per country, and recording follows the rules of the country the number belongs to rather than a single global setting.
How long it is kept
Recordings, transcripts and call details are kept for the period shown in your console, and that period is enforced automatically every night rather than on request. You can shorten it. Deleting your account removes the rest — see the deletion page.
What we do not do
We do not sell personal data, we do not use your calls or your customers’ data to train anybody’s general-purpose model, and we do not hold your card number — Stripe does.
Your choices
You can see and correct everything your AI knows about your business from the console at any time, export your call history, and ask for the account to be deleted. Requests are read by a person.