Messages & urgent alerts
The urgent call shouldn’t wait behind nine voicemails
When the AI can’t answer something, it takes a proper message — name, number, and what they need — and keeps it beside the call it came from. And when a caller says one of your urgency words, the call is flagged that instant, not when someone finally checks the inbox.
Burst pipe under the kitchen sink — water coming through the floorboards. Mains is off. Home until 3, needs someone today.
The word “burst” flagged this call the moment it was said — while Dave was still talking, not when someone got to the inbox.
How it works
It asks for what matters
Name, number, and what they need — asked for, not guessed. When the AI doesn’t know an answer, it says so and takes a message instead. The message is the honest fallback; a made-up answer never is.
Your words raise the flag
“Burst”, “flooding”, “no power” — you choose the words that mean drop everything for your business. The moment a caller says one, the call is marked urgent.
You read it beside the call
Every message sits on the conversation it came from, with the full transcript and the recording a tap away — not in a separate inbox that goes stale by Thursday.
What it actually does
Urgent means the moment it’s said
The flag is raised by the caller’s own words, live — not by whoever triages voicemail on Monday morning. A flood at 9 pm reads as a flood at 9 pm.
The message keeps its evidence
It lives beside the call itself, so “what exactly did they say?” always has an answer — the words themselves, not a paraphrase floating free.
Delivery is reported, never claimed
The card records whether you were actually told — from what happened, not from what was attempted. A message marked as passed on when it wasn’t is the one lie this screen refuses to tell.
An urgent flag reaches you in the console and by email — we don’t send texts today, and we’d rather say so here than have you find out during a flood.